Terms & Conditions
Residential Technology Service Terms — our general terms for appointment-based residential technology services. The specific work and pricing are set out in your accepted estimate or work order.
On this page
1. Application and Acceptance
These Residential Technology Service Terms (the “Terms”) apply to services provided by Main Street Home Technology LLC (“Main Street,” “we,” or “us”) to a customer (“you”). Visiting our website or submitting an inquiry alone does not signify agreement to these Terms. They apply to a service engagement when you accept a written estimate, work order, or other service authorization that incorporates or links to them. Where law requires a separate notice or form, that notice or form also applies.
2. Accepted Estimate and Order of Priority
Your accepted written estimate or work order defines the specific services, scope, pricing, scheduling arrangements, and any special conditions. If a specific term in that accepted document conflicts with a general provision here, the specific accepted term controls for that engagement, except where applicable law requires otherwise. These Terms do not authorize additional work or fees not approved by you.
3. Services and Scope
We provide appointment-based residential technology assistance, including support for computers, home networks and Wi-Fi, home offices, connected devices, account security, technology planning, and related projects. Services outside the accepted scope require discussion and authorization before proceeding. We may decline or recommend another provider for work outside our capabilities or appropriate service model.
4. Estimates, Pricing, and Changes
Unless your estimate specifies otherwise, estimates are valid for 14 calendar days. Fixed-price packages cover only the stated work; exclusions and conditions in the estimate apply. For hourly services, the current standard billing model has a one-hour minimum with additional time billed in 30-minute increments. The accepted estimate or work order controls the rate and any minimum for your engagement. We will request your approval before materially expanding the scope or adding charges.
5. Your Authorization
You authorize us to perform the agreed services on the devices, networks, systems, and accounts you identify as yours or that you are authorized to administer. You confirm that you have permission to grant access and approve changes. We may ask for consent before actions such as software installation, settings changes, device resets, equipment disconnection, or other work that could affect service or data.
6. Access and Customer Responsibilities
You agree to provide reasonably safe access to the work area, needed equipment, applicable passwords or account access through appropriate secure methods, and accurate information about the problem or project. Please make arrangements for any required account holder, internet service provider, vendor, or property access. We may postpone work if access or required information is unavailable.
7. Backups and Data Loss
Technology work can involve risk of lost, corrupted, altered, or inaccessible data, and some procedures may temporarily interrupt service. Before work begins, you are responsible for maintaining current, independently verified backups of important files, photos, contacts, settings, and other information unless a specific backup service is expressly included in the accepted scope. We will take reasonable care, but we cannot guarantee that data can be preserved, transferred, or recovered in every case. Nothing in these Terms excludes liability that cannot lawfully be excluded.
8. Privacy and Confidentiality
In providing service, we may incidentally encounter personal or confidential information on your devices or accounts. We will use reasonable care and access information only as necessary for the agreed work. Please avoid sharing passwords by ordinary email and sign in to sensitive accounts yourself when practical. We do not need access to unrelated personal files. Any separate Privacy Policy governing website inquiries or data practices remains applicable.
9. Remote Support
Remote assistance requires your permission, a working connection, and suitable remote-access software or an approved support session. You may end a live session at any time, recognizing that stopping mid-operation can affect progress. Remote work may not be appropriate for hardware problems, internet outages, or tasks needing physical inspection. We do not promise uninterrupted remote availability.
10. Cybersecurity and Technology Limitations
Security recommendations and configuration assistance are intended to reduce risk, not eliminate it. No configuration, backup, software product, or troubleshooting session can guarantee immunity from malware, fraud, intrusion, data loss, or future failure. Security outcomes also depend on your actions, software vendors, service providers, ongoing updates, and changing threats.
11. Third-Party Products and Services
Internet providers, cloud services, equipment manufacturers, software publishers, and other third parties operate independently of Main Street. Their terms, subscriptions, charges, availability, warranties, and support obligations are theirs. We cannot guarantee third-party performance or prevent future product or service changes. We may assist you with contacting those providers when included in the agreed scope.
12. Equipment, Software, and Purchases
Main Street provides advice, setup, and labor services, but does not order, purchase, sell, or resell customer equipment, software, or licenses. We may give you product recommendations or purchase links; you decide whether and where to purchase. You pay sellers directly and own your purchases and subscriptions. Manufacturer and seller return, refund, and warranty terms apply to those items.
13. Scheduling and Availability
All services are by appointment and subject to availability, travel considerations, and confirmation. An appointment request does not create a confirmed booking. We do not provide emergency response, 24/7 support, or guaranteed response or completion times. We will communicate material changes to an agreed appointment as reasonably practicable.
14. Cancellation and Rescheduling
Please provide at least 24 hours' notice if you need to cancel or reschedule a confirmed appointment. Any cancellation or missed-appointment fee applies only if the amount and circumstances were clearly disclosed to you and accepted in advance, and only to the extent permitted by law. Nothing here reduces a statutory right to cancel an eligible transaction.
15. Payment, Taxes, and Deposits
Unless your accepted estimate states otherwise, payment is due upon completion of the agreed work. Any required deposit, milestone payment, tax, travel charge, or third-party expense must be shown or approved in writing before it is charged. We may issue invoices and receipts electronically. If a disputed charge arises, please contact us promptly so we can review it.
16. Troubleshooting and Results
Troubleshooting may reveal additional problems, incompatible products, unsupported systems, vendor outages, or conditions outside the agreed scope. Because some causes cannot be fully diagnosed or resolved, successful repair, permanent performance improvements, and a particular outcome are not guaranteed. Labor performed as authorized may still be billable when a problem cannot be completely resolved, subject to your accepted estimate and applicable law.
17. Follow-up and Corrections
If you believe a problem was caused directly by our completed work, please contact us promptly, preferably within seven calendar days, and describe the issue. We will review the circumstances and, where reasonably feasible, seek to correct a problem caused by our work without an additional labor charge. This is not an open-ended warranty or a guarantee that unrelated or newly occurring problems will be repaired free of charge. Your statutory rights remain unaffected.
18. No Automatic Ongoing Support
An individual appointment or project does not establish a subscription, managed-service relationship, ongoing monitoring obligation, or unlimited future support. Any recurring service or care plan requires a separate agreement describing its services and fees. We do not impose recurring charges under these Terms alone.
19. Safety, Unsupported Systems, and Right to Stop Work
We may decline, pause, or stop work when an environment is unsafe, authorization is uncertain, equipment is damaged, a device or system is unsupported, or continuing could create unreasonable risk to people, property, data, or security. We will explain significant concerns when practicable. Charges for work already authorized and performed remain subject to the accepted estimate and applicable law.
20. Limitation of Liability
To the fullest extent permitted by law, neither party is liable to the other for indirect, special, incidental, or consequential losses arising from services, including lost profits or business opportunities. To the fullest extent permitted by law, Main Street's aggregate liability arising from a particular service engagement will not exceed the amounts you paid to Main Street for that engagement. These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury, or any other liability or remedy that applicable law does not permit us to limit or exclude.
21. Communications and Electronic Records
You agree that, where permitted by law, we may communicate about scheduling, estimates, authorizations, invoices, and follow-up by email or other contact methods you provide. Electronic acceptance and records may be used when legally effective. Please tell us if your contact details change. We do not treat a marketing message or website visit as acceptance of a service engagement.
22. Mandatory Consumer Cancellation Rights
Certain sales or agreements made in or from a home or at other covered locations may qualify for cancellation rights under the Virginia Home Solicitation Sales Act, the FTC Cooling-Off Rule, or other applicable law. Where a transaction qualifies, the required notices, cancellation forms, time periods, and statutory exceptions govern regardless of these Terms. Do not rely on a general website page as a substitute for any notice that the law requires us to provide at the time of the transaction.
23. Virginia Law and Severability
These Terms are governed by the laws of the Commonwealth of Virginia, except where applicable mandatory law provides otherwise. If a particular provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. No provision is intended to waive a right that cannot legally be waived.
24. Updates and Contact
We may revise these website Terms for future service engagements. A new version does not automatically replace the version incorporated into an estimate or work order you already accepted, unless the parties lawfully agree otherwise. The effective date of the published version should appear above. Copies of material accepted terms should be retained with the relevant customer record. Main Street Home Technology LLC is based in Culpeper, Virginia. For questions about these Terms, a service engagement, or a cancellation request, email support@mainstreethometech.com. For billing questions, email billing@mainstreethometech.com. A physical mailing address and any legally mandated notice address must be provided in applicable transaction documents when required by law.
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